For the second time in three months, the NatWest banking app has suffered technical issues, leaving some customers unable to make payments or fund transfers on Friday morning.
More than a thousand disgruntled customers registered problems on the DownDetector site, beginning at around 7:00am, with 67% citing mobile banking as the issue and 20% funds transfers.
The problem, which NatWest says was fixed by around 9:30am, came on payday for millions of Brits.
The NatWest help team on X have been busy fielding complaints, including from customers desperate to secure tickets for the Oasis reunion:
@NatWest_Help your app is on the fritz. I get logged out every time I try to authorise a payment. Please sort this out before Oasis tickets go on sale or you’re going to have a lot of angry customers!
— Sean (@_Rammer) August 30, 2024
This is NatWest’s second app failure in quick succession: at the end of May thousands of customers reported that they couldn’t access mobile and online banking services.
